The model the organisation declares
Formal structures, role charters, decision rights, forums, policies and process maps — how work is meant to move.
Built from document analysis and governance artefacts
Coherence OS is the decision-and-coordination layer beneath the work. It shows how decisions really get made, who owns what, and where work breaks down. It helps teams fix what is stopping AI initiatives from delivering results — then measures, learns and improves over time.
Coherence OS does not guess your operating model from activity data. It researches it — and when the evidence isn't there, it says so, triggering a round of context discovery.
AI amplifies the organisation you already have.
Coherence OS changes the conditions that determine what gets amplified.
The one it declares. The one people experience. The one its evidence shows is actually running. Coherence OS triangulates all three — the gaps between them are where coherence breaks.
Formal structures, role charters, decision rights, forums, policies and process maps — how work is meant to move.
Perceived authority, trust, context loss, local workarounds — and the exceptions everyone knows about.
Signals, decisions, handoffs, commitments, actions and outcomes — what actually happened, over time.
Three models. One Context Graph. Four moves.
For operations, transformation and AI leaders — and the consultants they bring in. Coherence OS gives both one measured view of the operating model, and a way to prove it's improving.
QCI measures the conditions work depends on, in plain language. A Day-1 baseline, then the same measures re-taken over time — improvement you can track, in numbers.
The evidence increasingly points beyond the technology. AI value is lost when decision rights, ownership and operating conditions don't change with it. Coherence OS operates that layer.
Sources: BCG, Five Barriers CEOs Must Overcome for AI Impact (2026) · McKinsey Global Survey, Decision Making in the Age of Urgency · MIT Project NANDA, The GenAI Divide: State of AI in Business (2025). Figures are reported by their publishers and cited here as third-party research.
Recurring friction costs time, money and momentum.
Coherence OS identifies the operating conditions behind it — and stages governed interventions to resolve them.
Operates the decision-and-coordination layer: researches the operating model, finds the conditions behind recurring friction, and stages governed interventions — so authority is clear, decisions close and change lands.
Establish a baseline first — track progress over time through every intervention, decision and change.
The QCI instrument: authored, a decade of applied practice, one live organisational deployment. What is measured is published — how it is scored is held. Independent instrument review in motion with CSIRO, Australia’s national science agency; details on request.
Approved evidence sources: Slack, Teams, Microsoft 365, Google Workspace, Jira, Confluence, ServiceNow — and your systems.
Discovery research with your people comes first — synthesised into the Context Graph, the map of how your business actually runs. Then one always-on loop keeps that picture current, and keeps improving it on evidence.
We map your business through discovery research with your people.
Approved live signals are read against the Context Graph, detecting recurring friction patterns as they form. Insufficient evidence stays insufficient evidence.
Leaders set the priorities, materiality, decision rights and action boundaries. Importance is a governed input — not an AI inference.
The system separates what was observed from what it might mean, and stages the smallest reversible change that tests it.
Record outcomes, compare conditions with Day 1, and update the live operating context as the organisation changes.
Coherence OS launches across the organisation, not in a pilot corner: the Context Graph is built, live signals connect, and governed interventions land in the tools people already use. By day 90 you have evidence a board can interrogate — with two release gates on the way: proceed, re-scope or stop, evidence in hand either way.
Interview across the organisation. Map how work is meant to move, set the Day-1 baseline and the evidence boundaries.
Sources, authority, intervention options, approvals and outcome criteria — set with you.
Detect, stage, approve, route and record the priority use cases in live channels.
Compare conditions with the Day-1 baseline. Decide whether rollout is justified.
You leave with: a governed operating context · a Day-1 coherence baseline · a coverage & gaps record · a materiality & authority agreement · evidence-linked findings · one activated intervention · before-and-after measures · an expand, continue or stop decision.
In one live organisational deployment, the method combined structured interviews across functions, survey data and operational evidence to produce a governed operating context. We do not name the client without their sign-off.
From discovery research. Interviews and structured research with employees come first, building a knowledge graph of how the organisation actually works — the governed operating context. Connected systems then provide evidence that can support, contradict or update it, and daily work signals are mapped against it. Accountable leaders set materiality, decision rights and escalation rules on top. Importance is never inferred from message volume or seniority.
Yes. Every finding separates observable evidence from interpretation and causal hypothesis. It carries its sources, confidence, unresolved alternatives and human verification state.
The operating context is versioned. Material changes to people, strategy, authority, workflows or AI systems trigger review — and stale findings are revalidated or retired. The Day-1 baseline stays fixed, so comparisons stay honest.
Boundaries are agreed before anything connects. Only approved evidence is used, retention is client-controlled, and the deployment approach is defined against the organisation's security, residency and governance requirements.
Coherence OS is built on a body of research and a diagnostic series that runs in public. Pick what is useful to you and we will send it when there is something worth your attention.
Coherence OS — the decision-and-coordination layer beneath the work.
Start with one value stream, or run it across the business. We'll show you what your organisation is already telling you — and what it's worth to fix.
Thirty minutes to talk through where the work is getting stuck, and whether this is the right thing to point at it.
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